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Terms and Conditions

These are our Terms and Conditions which apply to our service provision and purchases including online and offline services. By placing an order with PICKUK LTD the customer agrees to be bound by these terms and conditions.


  • Supplier means PICKUK LTD or PICKUK
  • Customer means the individual or business entity that executes this Contract
  • Subcontractor means the individual or business entity that may execute the services provided by PICKUK LTD
  • Contract means the order for the supply of services ordered and accepted by PICKUK LTD


1.1 No conditions other than those set out herein and in the non-disclosure agreement will be binding by PICKUK unless otherwise specifically signed and agreed in writing by a management representative of PICKUK and the Customer.


2.1 These conditions shall be incorporated in every offer, acceptance and Contract of work by PICKUK and, subject to the foregoing; any conditions proposed by the Customer are hereby excluded.

2.2 Upon receipt of the Customer’s order PICKUK will give confirmation of acceptance, and no Contract will be concluded until such time.

2.3 Each order, when accepted, constitutes a separate Contract but shall be subject to these conditions.

2.4 Where delivery is made in instalments, each delivery shall be deemed as a separate Contract and any failure whatsoever by PICKUK in respect of any one delivery shall not entitle the Customer to repudiate the Contract or any instalments remaining to be delivered.

2.5 Acceptance of an order by PICKUK takes place when PICKUK dispatches the order or sends Customer confirmation of acceptance by email.

2.6 PICKUK may refuse at its discretion to accept an order. If PICKUK rejects the order having already processed your payment, PICKUK will refund the payment as soon as possible. PICKUK will not be obliged to pay any additional amount as compensation.


3.1 Estimates or quotations are given on the basis of the Customer’s description, information and/or any source material provided. PICKUK Ltd reserves the right to adjust pricing and/or delivery estimates upon receipt and evaluation of any final information and/or source materials for service.

Invoices will be in accordance with estimates or quotations and/or any subsequent cost revisions submitted by PICKUK and agreed by the Customer. Unless otherwise stated, prices are in pounds sterling and exclude VAT and any other tax or duty.

3.2 Estimates or quotations are valid for 30 days from the date of issue and may be subject to change thereafter, at the discretion of PICKUK, unless pricing forms part of a formal Contract agreed beforehand by PICKUK.

3.3 Payment must be made before commencing the project unless credit facilities have been awarded to registered UK companies at PICKUK' discretion, in which case payment is due 30 days from the date of invoice. Payment to PICKUK Ltd shall be effected in full no later than 30

days from the date of invoice.

3.4 PICKUK shall issue the invoice upon supply of the services under the Contract.


4.1 If the Customer cancels or withdraws any portion of the services requested, then in consideration of PICKUK and its Subcontractors scheduling and/or performing the said service(s), the Customer shall pay PICKUK the full price for the Contract.


5.1 While PICKUK endeavours to ensure that the information on our website and other printed materials is correct, PICKUK does not warrant its accuracy and completeness.

5.2 The material on our website and other printed materials is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, PICKUK provides the Customer with these materials, on the basis that PICKUK excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to our website and other printed materials.


6.1 Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to any of our services or for any one event or series of related events is limited to five times the value of the total paid for each specific event or service.

6.2 Whilst every attempt is made to ensure that services are provided as accurately as possible, no warrantee is given in that regard, and PICKUK shall not be held liable for any consequential loss or damage caused by any inaccuracy or difference of interpretation.

6.3 Dates and times for expected delivery of the services from PICKUK, whether in writing or verbal, are bona fide estimates which PICKUK will endeavour to meet. However, PICKUK cannot warrant this, and no liability shall be attached to PICKUK in the event of delivery being delayed.

6.4 In the event of employees or Subcontractors being unable to attend an event or deliver a service, or equipment, PICKUK shall use reasonable measures to provide a replacement. In the event of us being unable to provide such a replacement, PICKUK shall only be liable to reimburse the Customer for any advance payments made to PICKUK Ltd in respect of that specific session or project.


7.1 Delays shall under no circumstances amount to or be deemed to be a breach of Contract, nor shall the Customer be entitled to treat the Contract as repudiated due to the delay, or claim any financial compensation.

7.2 Translated materials will be provided in a standard PC Microsoft Word document and/or Adobe PDF. Documents required in other software packages or formats may be subject to separate charges unless otherwise agreed in writing by PICKUK prior to commencing the project.

7.3 We will deliver hard copies of certified translated documentation ordered by you as soon as possible to the address you give us for delivery. If you do not receive certified translated documentation ordered by you within 7 working days from the dispatch date, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days. If the certified translated documentation we deliver is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days from the dispatch date.


8.1 PICKUK will, as standard, provide translations of any annotations to drawings within a table. At the written request of the Customer, PICKUK will endeavour to insert translated text or modify annotations to drawings provided by the Customer in order to make a readable translated version of the drawings. This service is provided above our standard services and may incur an extra cost.

8.2 PICKUK provide this service by way of assisting the Customer and cannot accept responsibility for any inadvertent errors that may arise. If the Customer or third parties wish to use the translated drawings to make decisions on technical or legal matters, reference should always be made to the originals. Furthermore, PICKUK work on the basis that the Customer takes all responsibility for any questions of copyright, which may arise if PICKUK modify the drawings of a third party.


9.1 The Customer hereby grants PICKUK a limited right to use the items provided to PICKUK by the Customer for the sole purpose of PICKUK performing the services under the Contract.

9.2 The item(s) to be provided by PICKUK pursuant to the Contract shall be the property of the Customer upon the Customer’s completion of all payments provided herein. To the extent necessary PICKUK shall use reasonable endeavours to procure the transfer of title or a grant of an exclusive irrevocable perpetual license to use the items to be provided to the Customer under the Contract. Following delivery of the items to the Customer or termination of the Contract, PICKUK shall return to the Customer (or if instructed by the Customer, destroy) all items and materials provided to PICKUK in connection with the Contract.


10.1 Equipment may not be available without one of our authorised technicians being present. Fees include a flat fee for the set-up and dismantling of equipment in each room, based on the number of booths and audio equipment ordered. If it is necessary to dismantle and reset or move the equipment between sessions or events, additional flat fee(s) will be charged.

10.2 The Customer is responsible for ensuring the rooms are available for the set-up and dismantling of equipment as indicated in the schedule. It is important that the Customer makes PICKUK aware of any time restraints or venue restraints, in writing, prior to the order for supply of the services. It is the Customer’s responsibility to ensure that there is access to the venue in sufficient time to enable installation and testing of the equipment to take place.

10.3 The Customer is responsible for the distribution and collection of receivers/headsets at each event. Our technician(s) may assist to the extent permitted by other duties.


11.1 Unless it is otherwise agreed between PICKUK and the Customer in writing, the Customer shall not, for a period of one year after termination of the Contract, either directly or indirectly, on their own account or for any other person, firm or company, solicit, employ, endeavour to entice away from PICKUK or use the services of PICKUK’ employees or Subcontractors who have provided services to the Customer on behalf of PICKUK.

11.2 In the event of breach under this clause, the Customer agrees to pay PICKUK an amount equal to the aggregate remuneration paid by PICKUK to the particular employees or Subcontractors for the year immediately prior to the date on which the Customer employed or used the services of employees or Subcontractors.

11.3 The parties acknowledge and agree that the above clauses are a reasonable estimation of the loss, which would be incurred by the loss of the employees or Subcontractors so employed or engaged.

11.4 The Customer agrees to indemnify and hold PICKUK and employees or Subcontractors harmless from any third party claims which employees or Subcontractors may incur based on information, representations, reports, data or service specifications furnished, prepared or approved by the Customer for use by employees or Subcontractors in the work performed under this agreement to the extent that such third party claims relate to the infringement of intellectual property.

11.5 Where services are to be performed at a venue provided or organised by the Customer, PICKUK shall have no liability for any accidental loss or damage caused to the premises. For the avoidance of doubt, the Customer shall be responsible for any public liability arising from occupation of the premises.

11.6 To enable interpreters to provide quality results, when the subject matter is of a specialist nature, it is especially important for the interpreter to have the opportunity to study, sufficiently in advance of the assignment date, written speeches or reviews of the subject matter, relevant documents and materials, scripts, video or slide presentation materials to be used at the event, etc.


12.1 These terms and conditions are governed by and construed in accordance with the Law of England and Wales. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of England and Wales and all parties agree and acknowledge that the work for which these terms and conditions are signed is most closely connected with England.